Shipments and returns

Your pack shipment

We aim to dispatch in stock orders received before 2.00pm on the day of receipt. If your order is not in stock, you will be notified by email immediately (see back orders).

We offer a FREE standard delivery service (2- 5 working days) within the UK* on orders over £30. For orders £30 and below we charge £5.99 to cover shipping, handling, packaging and insurance costs.

We also offer a guaranteed next day delivery service for £7.99 and a guaranteed delivery AM service for £9.99.

For other specific types of delivery please contact us on 020 8427 1049 and we will do our best to arrange a delivery that is more convenient for you.

We shall provide a tracking number which will allow you the customer to track your shipment with the specified courier company.

Orders received after 2.00pm will be processed the following working day (Monday if orders are received after 2.00pm on a Friday). 

Please note that for international orders, postage is an additional charge. A member of our team will be able to provide you with the details as soon as an order has been placed. The postage will be dependent on the value, weight and size of the parcel.

*UK Mainland does NOT include the Scottish Highlands and Islands (zones IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE) and Northern Ireland/Isle of Man/Isles of Scilly (Zones BT, IM, TR21-25). For deliveries to these areas and outside the UK please email or call us on 020 8427 1049 for a quote.


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