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Terms & Conditions
Terms & Conditions
Our aim is to ensure that you are entirely happy with our products and service.
Description and Price of Goods
For all orders made for delivery in the European Union 20% VAT is included in the prices shown.
Every care is taken to ensure that the product descriptions and specifications provided by us are correct, however these are supplied to us by the manufacturers and are accurate within the normal standards generally accepted by the industry.
Images displayed on the website are for illustrative purposes and actual items may differ slightly from the image.
If your item is not in stock, we will back order the item and notify you of an approximate delivery date by email immediately. We will not debit your credit/debit card until we dispatch the order. You will always be emailed with the option to cancel your order if you would rather not wait.
Payment & Security
We accept all major credit and debit cards in partnership with Card Save. Card Save provides secure online credit/debit card payment solutions for thousands of online and mail order businesses across the UK.
Card Save has received the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
We do not take any payment until we are in a position to make shipment.
We aim to dispatch in stock orders received before 2.00pm on the day of receipt. If your order is not in stock, you will be notified by email immediately (see back orders).
We offer a FREE standard delivery service (2- 5 working days) within the UK* on orders over £25. For orders £25 and below we charge £1.99 to cover shipping, handling, packaging and insurance costs.
We also offer a guaranteed next day delivery service for £5.99.
For other specific types of delivery please contact us on 020 8427 1049 and we will do our best to arrange a delivery that is more convenient for you.
We shall provide a tracking number which will allow you the customer to track your shipment with the specified courier company.
Orders received after 2.00pm will be processed the following working day (Monday if orders are received after 2.00pm on a Friday).
*UK Mainland does NOT include the Scottish Highlands and Islands (zones IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE) and Northern Ireland/Isle of Man/Isles of Scilly (Zones BT, IM, TR21-25). For deliveries to these areas and outside the UK please email or call us on 020 8427 1049 for a quote.
Damaged or faulty goods must be notified by email to us at email@example.com within 48 hours of receipt and returned to us in their original packaging within 7 days of receipt of order, for an exchange or full refund via your original payment method.
Returns to Gallery Gifts for reasons other than lost in transit or damaged must be notified by email to us at firstname.lastname@example.org within 48 hours of receipt. You must then arrange for the goods to be returned to Gallery Gifts in a resellable condition and in its original packaging within 7 days of receipt at your own cost. Once the item is received by us we will refund via your original payment method excluding any costs incurred to return the item to us.
If a return is made (due to no fault of Gallery Gifts) in order to exchange it for another item, the price difference (if any) is to be paid (or refunded) and postage will be charged irrespective of the value of the order.
Returns Department: Gallery Gifts Ltd
4 Loddon Mall
1) Receiving the lowest priced item of the purchase free
Once the payment has been received for all items; the price of the item that is free in the purchase will be refunded back to the customer's account.
Customer Satisfaction Guarantee
Should you have any problems with any part of our service or comments on how it can be improved please do not hesitate to contact us:
By Email: email@example.com
By Post: Gallery Gifts Ltd
4 Loddon Mall