How Special Orders Work at Gallery Gifts Online

Welcome to Gallery Gifts Online, your premier gateway to the world’s most prestigious porcelain and crystal houses. We specialise in sourcing the extraordinary, ensuring that collectors of Lladró and Lalique can acquire the pieces they desire with absolute confidence and professional guidance.

1. How Special Order Process Works for Lladro and Lalique

For those seeking current catalogue pieces or specific collections from Lladró and Lalique, our streamlined special order service ensures a seamless acquisition from the artisan to your home.

Selection & Placement

Once you have selected your desired item, we initiate the procurement process immediately.

Standard Lead Times

For items currently held in supplier stock, we maintain a standard lead time of three weeks.

Stock Verification

Upon placing your order, we liaise directly with the supplier. Should an item be temporarily unavailable, we will provide a revised timeline.

  • If the timeframe meets your requirements, we proceed with the order.
  • Should the wait be unsuitable, we offer an immediate, full refund.

2. International Commissions

Gallery Gifts Online is a global partner for collectors, frequently serving clients all across the globe. We handle the complexities of international logistics so you don’t have to.

  • Bespoke Shipping Quotes

    Due to the delicate nature and varying dimensions of Lladró and Lalique pieces, shipping is calculated on an individual basis to ensure the safest and most cost-effective transit.

  • VAT & Duties

    International clients often qualify for a VAT refund. Please note that import duties applicable in your home country (e.g., US Customs) remain the responsibility of the recipient.

  • Global Timelines

    Shipping durations are naturally extended for international destinations to allow for secure export packaging and customs clearance.

3. The Gallery Gifts Online Luxury Concierge Service

For the discerning collector seeking a discontinued masterpiece, an archival rarity, or a specific vintage, our Concierge Service offers an entirely bespoke sourcing solution.

A Tailored Approach

Every search begins with a personal consultation to understand your specific criteria:

  • Condition & Provenance: Are you looking for a brand-new archival piece or a pristine pre-owned item? Do you require original presentation packaging?
  • Budget & Deadlines: We work within your specified financial parameters and time constraints.

Our Sourcing Methodology

  1. Direct Brand Liaison: We first contact the brand’s own archives to check for unreleased or held stock.
  2. Industry Network: We tap into a private network of industry counterparts and specialist auction houses.
  3. Global Marketplace: If required, we extend our search to the wider global market to find the best possible match for your needs.

Transparent Fees

Our Concierge Service is built on trust and transparency. There are no annual membership fees or "royalties." Instead, a bespoke service fee is applied on a case-by-case basis, reflecting the complexity of the search. This fee is fully disclosed and agreed upon before any purchase is made on your behalf.

Refining the art of collecting. Contact Gallery Gifts Online today to begin your next acquisition.