Terms and Conditions

Description and Price of Goods

For all orders made for delivery in the European Union 20% VAT is included in the prices shown.

Every care is taken to ensure that the product descriptions and specifications provided by us are correct, however these are supplied to us by the manufacturers and are accurate within the normal standards generally accepted by the industry.

Images displayed on the website are for illustrative purposes and actual items may differ slightly from the image.


Back Orders

If your item is not in stock, we will back order the item and notify you of an approximate delivery date by email immediately. We will not debit your credit/debit card until we dispatch the order. You will always be emailed with the option to cancel your order if you would rather not wait.


Payment & Security

We accept all major credit and debit cards in partnership with World Pay. World Pay provides secure online credit/debit card payment solutions for thousands of online and mail order businesses across the UK.

World Pay has received the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

We do not take any payment until we are in a position to make shipment.

If you pay via Paypal and decide for any reason that you no longer require the item (outside of any damages or defects to the item) once payment has been processed we will refund you less the PayPal fee incurred. This is because PayPal do not refund us the PayPal fee. 

Pricing Errors

If there is an error with the pricing of a product we will endeavour to honour it, provided the pricing is fair an amicable. Anything with a discrepancy of 10% or more will not be honoured and an email will be send advising of this and money refunded. Orders are only accepted when the goods are dispatched and not before. Any confirmation emails received are simply acknowledgements of receipt and do not constitute a binding contract. We reserve the right to cancel any order for this reason and will notify you within 24 hours of the order placement.

Shipping outside the UK

Shipping outside the UK to EU or other countries may incur import duties and taxes, it is your responsibility to ensure you are fully aware of what these could be. Once shipping payment is made and the goods have left us all responsibility of paying any taxes or import duties at the destination country are solely the responsibility of the buyer of the goods and we do not take any responsibility.


We aim to dispatch in stock orders received before 1.00pm on the day of receipt. If your order is not in stock, you will be notified by email immediately (see back orders).

We offer a FREE standard delivery service (2- 5 working days) within the UK* on orders over £70.00. For orders £69.99 and below we charge £5.99 to cover shipping, handling, packaging and insurance costs.

Parcels are only dispatched, where possible, Mon-Fri if the order is placed before 1pm. We do not dispatch on Saturdays or Sundays. 

We also offer a 2-3 working day service for £7.99 and a next working day delivery service for £9.99. The dispatch terms stated above still apply to next working day delivery. If the order is placed on a Saturday or Sunday as a next day delivery it will ship on the following Monday.

For other specific types of delivery please contact us on 020 8427 1049 and we will do our best to arrange a delivery that is more convenient for you.

We shall provide a tracking number which will allow you the customer to track your shipment with the specified courier company.

Orders received after 2.00pm will be processed the following working day (Monday if orders are received after 2.00pm on a Friday).

Once a UK Mainland order has been dispatched we must be notified within 4 days if you have not received it so we are able to raise a claim with the courier. You will receive automated emails to tell you the order has been dispatched, please ensure to check your junk/spam mail in the rare occurrence our email has gone into that folder. We have a time limit of 14 days from the date of dispatch to notify our courier if there are any issues, if anything is reported late to us we cannot guarantee that the issue will be rectified in the very rare case an item is mis-delivered or lost. For international orders we must be notified within 10 days if an item has not been received.

Please note that for international orders, postage is an additional charge. A member of our team will be able to provide you with the details as soon as an order has been placed. The postage will be dependent on the value, weight and size of the parcel.

*UK Mainland does NOT include the Scottish Highlands and Islands (zones IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE) and Northern Ireland/Isle of Man/Isles of Scilly (Zones BT, IM, TR21-25). For deliveries to these areas and outside the UK please email or call us on 020 8427 1049 for a quote.

There are current restrictions to certian postcodes due to adverse weather and the Royal Mail strikes affecting our courier (DPD), to see a list please visit the below link:

DPD Service Disruption



Damaged or faulty goods must be notified by email to us at info@gallerygiftsonline.co.uk within 48 hours of receipt and returned to us in their original packaging within 7 days of receipt of order, for an exchange or full refund via your original payment method.

Returns to Gallery Gifts for reasons other than lost in transit or damaged must be notified by email to us at info@gallerygiftsonline.co.uk within 48 hours of receipt. You must then arrange for the goods to be returned to Gallery Gifts in a resellable condition and in its original packaging within 7 days of receipt at your own cost. Once the item is received by us we will refund via your original payment method excluding any costs incurred to return the item to us.

If a return is made (due to no fault of Gallery Gifts) in order to exchange it for another item, the price difference (if any) is to be paid (or refunded) and postage will be charged irrespective of the value of the order.

Any returns which are made due to the item no longer being required, any postage will not be refunded.

Returns Department: 

Gallery Gifts Ltd
45 Claremont Road

Any items returned which are not directly delivered to us will not be refunded. Items must be delivered to us and not sent to a local pick up shop or any other pick up facility. Our operating hours are 9am - 5pm Monday to Friday excluding bank holidays and other public holidays. 

Special Offers

1) Receiving the lowest priced item of the purchase free

Once the payment has been received for all items; the price of the item that is free in the purchase will be refunded back to the customer's account. 


Customer Satisfaction Guarantee

Should you have any problems with any part of our service or comments on how it can be improved please do not hesitate to contact us:

By Email: info@gallerygiftsonline.co.uk

Returns Department: 

Gallery Gifts Ltd
79 The Broadway