Faulty goods must be notified by email to us at email@example.com within 48 hours of receipt and returned to us in their original packaging within 7 days of receipt of order, for an exchange or full refund via your original payment method.
Returns to Gallery Gifts for reasons other than lost in transit or damaged must be notified by email to us at firstname.lastname@example.org within 48 hours of receipt. You must then arrange for the goods to be returned to Gallery Gifts in a resellable condition and in its original packaging within 7 days of receipt at your own cost. Once the item is received by us we will refund via your original payment method excluding any costs incurred to return the item to us.
If a return is made (due to no fault of Gallery Gifts) in order to exchange it for another item, the price difference (if any) is to be paid (or refunded) and postage will be charged irrespective of the value of the new order.
If a return is made (due to no fault of Gallery Gifts) where the piece is no longer wanted by the Customer, the postage cost to return the parcel to Gallery Gifts is not refundable.
If you pay via Paypal and decide for any reason that you no longer require the item (outside of any damages or defects to the item) once payment has been processed we will refund you less the PayPal fee incurred. This is because PayPal do not refund us the PayPal fee.
Gallery Gifts Ltd
45 Claremont Road