Returns Policy
Faulty goods must be notified by email to us at info@gallerygiftsonline.co.uk within 48 hours of receipt and returned to us in their original packaging within 7 days of receipt of order, for an exchange or full refund via your original payment method.
Returns to Gallery Gifts for reasons other than lost in transit or damaged must be notified by email to us at info@gallerygiftsonline.co.uk as soon as reasonably possible and within 28 days. You must then arrange for the goods to be returned to Gallery Gifts in a resellable condition and in its original packaging within 5 days of notifying us, at your own cost. Once the item is received by us we will refund via your original payment method excluding any costs incurred to return the item to us.
If a return is made (due to no fault of Gallery Gifts) in order to exchange it for another item, the price difference (if any) is to be paid (or refunded) and postage will be charged irrespective of the value of the new order.
If a return is made (due to no fault of Gallery Gifts) where the piece is no longer wanted by the Customer, the postage cost to return the parcel to Gallery Gifts is not refundable.
If a pre-order is made and you wish to cancel you must notify us within 30 days of the pre-order being made so we are able to refund you and cancel the order.
If a special order is made, once it is confirmed with our supplier it is non cancellable and non refundable, you cannot change the order or return it for another item unless it is faulty. All special order items are checked prior to dispatch to ensure there are no faults
If you pay via Paypal and decide for any reason that you no longer require the item (outside of any damages or defects to the item) once payment has been processed we will refund you less the PayPal fee incurred. This is because PayPal do not refund us the PayPal fee.
Returns Address:
Gallery Gifts Ltd
45 Claremont Road
Harrow
HA3 7AU